Point Professional Recruitment Ltd
Published
10th June 2021
Location
Huntingdon, United Kingdom
Job Type

Description

Our client based in Huntingdon is looking to recruit a Claims Co-ordinator on a full time, permanent basis. You will be working within an area team and will be responsible for the initial contact with the customer. Your role will involve making a courtesy call and scheduling a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts and optimum utilisation of technicians achieved.

Responsibilities:

  • Liaise with customers and technicians
  • Dispatch areas in order to achieve departments service level agreements
  • Assist the team with the handling of calls
  • Attend occasional client visits (internal/external)
  • Provide support during initial notification, giving prompt and accurate advice
  • Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements
  • Immediately report any complaint/problems, in accordance with the formal complaints procedure
  • Book visits from all relevant dispatch lists so that all jobs are visited
  • Respond & resolve customer queries to optimise customer service
  • Arrange appointments and scheduling
  • Pursue sales leads to expand the business

Requirements:

  • Computer skills (word, excel, GMail, Simply)
  • GCSE English / Mathematics
  • Computer / administration
  • Be organised and efficient
  • Have excellent Customer Service skills

If you are interested in the role and feel your skill set meets the above requirements then please apply.

INDCOMMERCIAL

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